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Customer Service

L-R:  Lucy, Irma, Lauren
Customer Service is the foundation of every good business. We take that literally. Everything we do is in support of the relationships that we have built with each and every one of our customers. Our name and our reputation depend on it. If we say we are going to do something, we do it. That’s the world class service that our customers have come to expect and what we have built our reputation on. 

All of our Customer Service representatives are enabled with the information and authority to make account decisions and do everything possible to make sure our customers are taken care of as fast and easy as possible.

Email:    info@tbstx.com
Fax:      713-861-8638
Phone:  713-861-8508 or 877-895-6532

Get to know your Customer Service Team!

Lauren Tillotson
lauren@todaysbusinesssolutions.com
Before joining Today’s Business Solutions, Lauren Tillotson was the Office Manager for Entropy Technology and Environmental Consultants. In 2006, she was recognized by the Houston Business Journal for her enthusiasm in attending to customers with professionalism and efficiency when she received the Customer Service Award of Excellence.

As Customer Service Supervisor, Lauren Tillotson provides day to day support for all our customers. All customers have direct access to our Customer Service Team which allows for quicker responses and more familiarity with custom account guidelines. She is an integral part of our value proposition. Through her attention to detail, Lauren helps us capture feedback to improve customer service and ensure that quality and service exceed customer expectations. She strives to build trust and strong long term relationship with our customers.
Favorite Book:  Youth in Revolt by C.D. Payne


Lucy Lopez
lucy@todaysbusinesssolutions.com
Lucy joined our Customer Service team on October 12, 2009. Our customers rave about her outgoing personality! 
A native of Houston's 2nd Ward, Lucy is very involved at her church, Our Lady of Guadalupe.
Favorite Movie:  Dirty Dancing

Irma Rosas
irma@todaysbusinesssolutions.com
Irma brings years of experience in Customer Service and has been with Today's Business Solutions since November 5, 2012. Originally from Monterrey, Mexico, she is fluent in Spanish and has lived in Houston for over 30 years with her husband John. Her two 'baby' boys (Joey & Justin) are 24 and 18 years old!
Favorite Food:  "Wow, I like everything!"
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